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About
MARTA

Key Performance Indicators

Bus Complaints per 100K Boardings

Definition: Measures customer complaints about bus service (for example, related to on-time performance; operator courtesy, etc.) per 100,000 bus passenger boardings.

Performance (March 2020):

Bus Complaints per 100K Boardings in March was 12.82, which did not meet the target of 8.00. Note: Lower Bus Complaints per 100K Boardings is better.